Incorporating Quality Through Business Excellence Models Case Study

Incorporating Quality Through Business Excellence Models - Case Study Example TQM is the management function, which should be incorporated in all the processes that will happen in an organization. Furthermore, if Excellence is inbuilt into that TQM, then there will be optimal quality in all the processes, making the organization’s every initiative a successful endeavor. So, this paper by focusing on the â€Å"Excellence Models† from the perspective of TQM, will discuss how excellence can be managed optimally in an organization with the leader playing the optimal role. According to princeton.edu, Excellence can be defined as the â€Å"quality of excelling and also possessing good qualities of the highest degree†. The term gives the same meaning when analyzed from the organizational perspective as well. That is, when the organization manufactures products or offers services, during that process, they have to incorporate quality in every level. Only if the quality is incorporated at every level, the product or service will be of optimal quali ty, when it reaches the intended clients. Otherwise, the clients can find out the deficiency in quality in the initial stages or later, and surely it will be disliked by them. While trying to achieve than expected quality, organizations in many sectors will also or should also try to achieve excellence. This standard or level of excellence could be something that is set by the organization themselves or by certain external agencies focusing on quality testing and certifications. Thus, if the organizations following its own quality standards or external standards, achieve excellence in quality, it can maximally reach the ‘minds’ of the customers. When they entice their minds, they can ‘make’ the customers use their hands to buy the product or utilize the services.